At Universal Bank, their strategic objective is to reinforce and sustain a customer driven, personalised service culture though their professional, highly trained, committed and motivated staff.
By focusing on their customers and on their people and by investing heavily in technology and process re-engineering, they can offer flexible and creative financial solutions that aim to meet each and every need of their customers.
Their Vision is to be recognised as the preferred business partner by providing financial solutions in the areas of Commercial Banking, Private Banking and Bancassurance for Retail, Corporate and High Net Worth segments.
Their measure of success is Their customers' and Their peoples' satisfaction. They care for their customers and they respect them as they respect theirselves. They encourage, recognise and reward innovation, quality and commitment, values which they use as a guide to move towards the future.